What does great customer service look like for Security Guards?

Traditional front-of-house roles are most often associated with providing great customer service. After all, the concierge or receptionist is the first person you encounter when you enter a building, right?

Wrong – at least some of the time. Often, you’ve passed a security guard before you come across anyone else. You may not have even noticed them quietly holding the fort.

First and foremost, a security guard’s role is to protect – whether that’s property, people, or both. Nothing should compromise a security guard’s ability to offer protection, but customer service is inextricably woven into every guarding role. Why? Because both protection and service have great customer care at their heart.

As any security guard knows, these day-to-day interactions aren’t always positive and may involve dealing with disgruntled or non-cooperative customers. Delivering great customer service means making a good first impression, sharing knowledge, and communicating effectively regardless of the circumstances. Being capable of doing all three is the easiest way to recognize a truly great security guard.