Privacy policy

Who we are

Professional Guarding Facilities Management Ltd (trading as PGFM) is a UK-based security and facilities management company. Our website address is: https://pgfm.co.uk/

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: info@pgfm.co.uk

Phone: +44 20 3161 8255

Address: Office 241, 2nd Floor, Titan Court, 3 Bishop Square, Hatfield, Hertfordshire, AL10 9NA

What Data We Collect and Why

Enquiry and Contact Forms:

When you submit an enquiry or contact form on our website, we collect your name, email address, phone number, and any details you provide in your message. We use this information solely to respond to your enquiry and discuss your requirements.

Job Applications:

When you submit a job application through our website, we collect personal information including your name, contact details, employment history, references, National Insurance number, SIA badge number, and any supporting documents you provide. This information is used to assess your suitability for a role and to carry out our vetting and compliance checks.

Cookies

Our website uses essential cookies to ensure it functions correctly. These may include session cookies that expire when you close your browser, and preference cookies that remember your settings for future visits. We do not use cookies to track your activity across other websites or for advertising purposes.

Website Usage Data:

We may collect standard technical information when you visit our website, including your IP address, browser type, and pages visited. This data is used to maintain website security and improve performance. It is not used to identify you personally.

How We Use Your Data

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Process and assess job applications
• Meet our legal, regulatory, and insurance obligations.
• Maintain the security and performance of our website

We do not sell, rent, or share your personal data with third parties for marketing purposes.

The Legal Basis for Processing Your Data

We process your personal data on the following grounds under UK GDPR:

• Legitimate interests to respond to enquiries and manage client relationships
• Contractual necessity to process job applications and fulfil service agreements
• Legal obligation to comply with applicable laws, regulations, and industry standards
• Consent where you have explicitly provided it

Who We Share Your Data With

We do not share your personal data with third parties except where necessary to deliver our services or meet our legal obligations. This may include:

• Regulatory bodies or law enforcement where required by law
• Background checking and vetting service providers as part of our recruitment process
• IT and website service providers who support the operation of our website, under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

How Long We Retain Your Data

• Enquiry and contact form data is retained for up to 12 months and then securely deleted unless a contract has been entered into.
• Job application data is retained for up to 6 months following the conclusion of the recruitment process. If your application is successful, your data will be retained as part of your employment record in line with our HR policies.
• Website usage data is retained for up to 12 months for security and performance monitoring purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request erasure of your personal data where we no longer have a lawful basis to retain it
• Object to or restrict processing of your data in certain circumstances
• Data portability to receive your data in a structured, commonly used format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@pgfm.co.uk. We will respond within one month of receiving your request.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. You can contact the ICO directly at ico.org.uk.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.

If you have any questions about how we handle your data or our registration with the ICO, please contact us directly at info@pgfm.co.uk.