About PGFM
Going above and beyond. Every day.
The people, values and standards behind PGFM, a UK security and facilities services company based in Hatfield, Hertfordshire.
Our vision
To be a leading services partner of choice.
Our purpose
We exist to deliver exceptional services that make a real difference, giving our customers the confidence and freedom to focus on what they do best.
Our culture
Great service starts with great people
We believe great service starts with great people, and great cultures are built on kindness, respect and belonging.
“Kindness costs nothing, but it can make all the difference.”
We are committed to creating an inclusive, supportive and positive culture where everyone feels welcome, respected, valued and that they truly belong.
We celebrate individuality, encourage collaboration and recognise the contribution every person makes. We treat people with kindness, compassion and dignity, creating a workplace where everyone can feel proud of who they are and the difference they make.
Discover our values- Client retention rate
- 98%
- Average response time
- 15 mins
- Years of industry experience
- 10+
- Accreditations & certifications
- 12
Why choose us
Why clients choose PGFM
Understanding the site first
We start by understanding the site, its risks and what the client actually needs before recommending a service.
Recognised standards
PGFM holds recognised industry accreditations across security, quality, health and safety, and compliance. Certificates are available to download.
Properly vetted, properly briefed
Our officers are licensed where required, vetted appropriately and briefed for the site before deployment. We assign people who suit the role and the environment.
A joined-up service
Security and facilities services through one provider where it makes sense, reducing handovers and simplifying management.
Named account manager
A clear point of contact for service oversight, communication and support, making issues easier to resolve and standards easier to maintain.
Responsive support
Out-of-hours support where required and clear communication routes for urgent issues and operational updates.
Our leadership
Meet the team
Meet the people helping shape PGFM’s direction, oversee operations and maintain the standards our clients expect.
Umair
Chief Executive Officer
Karl Hyde
Managing Director
Karl Hyde is Managing Director of Professional Guarding Facilities Management (PGFM), bringing over 20 years of experience in the security industry, spanning operational management, client relationships and business leadership.
With a background in the military and extensive experience delivering security services, Karl takes a practical, hands-on approach to leadership, with a strong focus on service quality, operational standards and building lasting client relationships.
At PGFM, Karl is focused on developing the business, strengthening strategic partnerships and ensuring the company delivers a reliable, responsive and professional service to its clients.
Asif Butt
Director of Operations
Asif Butt is an experienced security industry professional and business leader with over two decades of experience in security operations, risk management, client relationship management, workforce leadership and business development.
As Director of Operations at PGFM, Asif oversees operational delivery, service excellence and client satisfaction, while contributing to the company’s strategic growth and long-term development across security and facilities management. His leadership style combines commercial awareness, strategic thinking and a hands-on approach to achieving high standards.
Asif holds a degree in Business Management with Marketing from Middlesex University and a degree in Security Risk Management from the University of Leicester, a combination that supports his understanding of operational risk, organisational leadership, commercial strategy and service delivery.
Satia Rai
Executive Director
Satia Rai is a history-making global leader and industry pioneer, recognised for her transformative impact on the private security sector and her leadership in Equity, Diversity, Inclusion & Belonging (EDI&B). With 30 years of experience, beginning on the frontline, Satia brings a unique perspective shaped by firsthand industry experience and strategic leadership.
In 2022, Satia made history as CEO of the International Professional Security Association (IPSA), becoming the first woman of colour and first LGBT+ woman to hold the role. She has championed industry-wide collaboration, strengthened representation and advanced initiatives that helped shape a more inclusive, progressive private security sector.
Satia is also the Founder of Women in Protective Services (WIPS), championing women across security, policing, defence, emergency services and the wider protective services community, believing that true leadership is measured not only by the progress we make, but by the opportunities we create for others.
Accreditations &
memberships
Client feedback
What our clients say
Communication has consistently been quick, professional and reliable, particularly with out of hours support and short notice operational requirements. The team are proactive, easy to deal with and clearly care about service delivery. In a fast-moving operational environment, having that level of responsiveness and support makes a real difference.
We’ve had the pleasure of working with PGFM across a fair few contracts now, and they’ve consistently proven themselves to be solid, dependable, responsive, reliable, and refreshingly easy to deal with. From day one, communication has been clear, proactive, and genuinely helpful rather than just ticking a box.
